In case your network is up and running but Prime Video is still not working, it’s time to run a speed test. Check your data balance if you're on a mobile network.Toggle on/off Airplane mode on your phone.Reboot your router to fix prime video not loading on TV.If not, go and troubleshoot your internet first! You can try opening another website on your browser to see if it works. For streaming videos on Amazon Prime, your internet speed should be over:īut first, ensure your internet connection is working. Not just an 'active' internet connection, but a speedy internet connection. To enjoy uninterrupted access to Amazon Prime Video and fix Prime Video not working on your devices, you need to ensure you have an active internet connection. If you've connected it to more than two devices, kindly sign out on the other devices. You can only use the same account on two devices. More so, ensure you're not using your Amazon Prime Video account on multiple devices. In case your subscription has expired, kindly re-subscribe to continue to enjoy your Prime Videos. From there, you can manage your account settings and subscription status.To confirm your Prime Video account status, follow these steps: Either you have a monthly or annual subscription, you still need to confirm your account status. So, you won't be able to watch some videos if your subscription has expired. As you probably know, all the videos on Amazon Prime are not free. Next, you need to ensure your Amazon Prime Video account is active. Confirm if your Amazon Prime Video account is active Simply shut down and restart it to see if it fixes the problem.Ģ. The same applies to your mobile phone or computer.When the TV boots up, try opening Amazon Prime Video again to see if it works. To fix Prime Video not working on your TV, simply restart it by disconnecting it from the power source and reconnecting it again.It will refresh the system, restart your internet connection, and reconnect you to the Prime Video servers. Doing so gives your assurance that a temporary glitch in the system didn't cause the problem. The first method to fix Amazon Prime video not working – whether on your TV, mobile phone, or computer – is to restart your device. Let’s reconnect you to Prime Video again! 1. Whether you’re trying to use the service on your TV, PC, or mobile devices, this article will help you get to the root of the issue and rectify Prime Video not working. There are various things you can try to fix Amazon Prime Video not working on your devices. Were you about to watch your next show/video on Amazon Prime Video only to detect that it's not working? Do not panic.

Amazon prime won't load on smart tv